The Problem We're Solving
Businesses in emerging markets face a costly dilemma. They're trapped between expensive global platforms that ignore regional needs (no local dialects, no local business practices, no cultural context) and basic chatbots that can't handle real business complexity. The result? Slow customer service, inefficient operations, and teams buried in manual tasks that should be automated.
Our Solution: AI That Executes, Not Just Responds
We've moved beyond simple chatbots and basic LLM wrappers to build AI agents that don't just chat—they execute.
Our conversational platform lets you automate both customer-facing interactions and backend workflows: order processing, refunds, document handling, payment flows, appointment scheduling, approvals, dispatching, and complex multi-step processes.
All through natural language. No coding required.
Conversational Automation
Build AI agents by describing what you need in plain language. What takes 30+ minutes in traditional automation tools takes under 5 minutes with Eshal. Your agents understand customer intent, take action in your systems, and complete workflows end-to-end.
Built for MENA, Expanded Worldwide
Native support for Arabic dialects (Gulf, Levantine, Egyptian) with Islamic protocols, business etiquette, and cultural context. Built in Abu Dhabi, we understand the markets global platforms overlook. Now expanding to 45+ languages worldwide.
Full-Stack Integration
Connect your entire tech stack—CRMs, payment systems, inventory, communication tools, databases—through one conversational interface. Your customers get seamless experiences while your backend stays synchronized.
Human + AI Intelligence
Our agents work autonomously for routine tasks and escalate seamlessly to humans for complex cases—with full context transfer. You control what AI can do through dynamic gating and audit logs. ISO 27001, GDPR, and data sovereignty compliant.
Who We Serve
Eshal automates workflows for businesses across retail, e-commerce, real estate, logistics, government digital services, and healthcare. From customer engagement to operations, our agents handle the repetitive work so your team can focus on what matters. We're particularly focused on Enterprises in emerging markets - that need enterprise capabilities, without enterprise budgets or technical teams.
ما الذي يميزنا
نحن نتنافس على سهولة الاستخدام، الذكاء الثقافي، والامتثال للبنية التحتية الإقليمية - وليس التوافق في الميزات مع العمالقة العالميين. ميزاتنا مترسخة بعمق في فهمنا وخدمتنا للأسواق الناشئة.
