Response within 1 business day · Based in Dubai, UAE
Get in touch.
Whether you want to book a demo, get a custom quote, ask a technical question, or enquire about an enterprise deployment - we're one message away.
How can we help?
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Response times
We prioritise demo and enterprise requests and respond same-day for most enquiries from MENA.
Demo bookingsSame day
Pricing & quotesSame day
Technical support4 hours
Enterprise / govNext business day
General enquiries1 business day
Where we are
We're based in Dubai with customers across UAE, Saudi Arabia, Egypt, Jordan, and wider MENA.
Dubai, United Arab Emirates
Available Sunday–Thursday, 9am–6pm GST
Your data is safe
Your contact details are never shared, never sold, and never used to train AI models. See our security page for full details.
Read our security policy
Other ways to reach us
We're on the channels you use.
Quick answers
Frequently asked questions.
Most deployments go live within one business day. For integrations with complex enterprise systems (core banking, HRIS, ERP), allow 2–5 days for the API connection to be configured and tested. Our implementation team handles the technical setup - you don't need engineers on your side.
No. Eshal offers monthly plans with no minimum commitment on Starter and Growth tiers. Annual plans are available with a discount. Enterprise and government deployments are quoted on a custom basis - typically 12 or 24-month terms - given the depth of integration and dedicated support involved.
Eshal is ISO 27001 certified, UAE PDPL compliant, and GDPR aligned. All UAE deployments store and process data exclusively within the UAE (OVHcloud Dubai) - your data never leaves the country. We support BYOK encryption on private cloud deployments, and your data is never used to train our models. Full audit trails are available for every interaction. See our Security page for complete details.
Eshal has pre-built workflow logic for retail and e-commerce, government and B2G, real estate, banking and finance, healthcare (admin workflows only - no clinical triage), logistics and shipping, hospitality, education, telecom, and more. Each industry deployment includes sector-specific guardrails. If your industry isn't listed, our team will scope a custom deployment in the demo - most sectors can be configured within a day.
Yes - and Eshal makes them dramatically more effective. Eshal resolves 86% of routine queries automatically, so your human agents focus on the 14% that genuinely need them: complex complaints, high-value interactions, sensitive situations, and escalations. Every AI-handled conversation can be reviewed, and escalations route to your team with full context so no one has to start from scratch.
Yes - completely. The Eshal Inbox shows every customer conversation across all channels in real time. You can review any AI response, override it, or jump in directly at any point. The audit trail logs every action the AI takes, every system it calls, and every escalation it triggers. You have full visibility and full control - AI that's supervised, not autonomous.
45+ languages, with deep specialisation in Arabic dialects - Gulf, Levantine, and Egyptian Arabic are all natively supported and contextually appropriate, not just translated. Eshal auto-detects the customer's language and responds accordingly, with no configuration required. English, Hindi, Tagalog, Mandarin, Russian, and all major European and Asian languages are supported out of the box.
Eshal is priced based on your deployment model (Managed Cloud, Private Cloud, or On-Premise) and conversation volume. We offer monthly and annual plans with no per-message charges on most tiers. Enterprise and government customers are quoted on a dedicated basis. See our Pricing page for details, or book a demo and we'll provide a custom quote based on your actual usage patterns.