Hotels & Hospitality · Arabic-First · PMS Connected · In-Stay & Pre-Stay

Every guest served in their language - before, during, and after their stay.

Eshal handles hotel guest enquiries, in-stay requests, concierge recommendations, booking modifications, and loyalty queries across WhatsApp and in-room QR - in Arabic, English, and 43 additional languages. Your team focuses on the moments that matter.

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45+

Languages - every guest served in their own language, natively

−55%

Front desk calls for routine in-stay requests - handled via WhatsApp

24/7

Guest support before, during, and after stay - no overnight staffing gap

+18%

Upsell conversion on room upgrades and F&B via personalised in-stay messages

What Eshal Handles

Every guest touchpoint, from booking to checkout.

The majority of guest requests are predictable and repeatable. Eshal handles every one - freeing your team to focus on the exceptional service moments that guests remember and review.

Pre-Arrival & Check-In

Guests receive a welcome WhatsApp message before arrival - early check-in availability checked, room preferences confirmed, dietary requirements noted, and directions provided. Check-in process pre-completed digitally.

In-Room Service Requests

Guests order room service, request amenities, report maintenance issues, and book wake-up calls via WhatsApp - requests routed to the relevant department and tracked to completion.

Concierge Recommendations

Restaurant bookings, attraction recommendations, transport arrangements, and local tips - delivered in the guest's language based on their stated preferences and the hotel's curated partner list.

Booking Modifications

Guests modify reservation dates, room type, and extras via WhatsApp - changes reflected in your PMS in real time. Cancellation policy applied automatically, upsell opportunities surfaced where relevant.

Loyalty & Membership

Guests check loyalty points balance, tier status, redemption options, and upcoming expiry dates via WhatsApp - in their language. Points earning confirmation sent automatically after each qualifying stay.

Post-Stay Feedback

Guests receive a personalised post-checkout WhatsApp message with a feedback request. Negative feedback is flagged immediately to the GM - positive feedback is channelled toward TripAdvisor and Google review prompts.

Live Workflow

In-stay guest request handled in 30 seconds - no front desk call.

A guest messages via WhatsApp at midnight requesting extra towels and a 6am wake-up call. Both requests are routed to housekeeping and the PMS in under 30 seconds - no overnight call, no hold music, no missed request.

QR code in room. Scan to open a WhatsApp conversation with Eshal - no app download, no language barrier, no hold music.

PMS integrated. Room service orders, wake-up calls, and maintenance requests appear directly in your hotel management system.

Escalation to human always available. One message - "connect me to reception" - hands the conversation to your team with full context.

In-Stay Guest Request - Eshal AI LIVE

Guest messages via WhatsApp · 12:04am

"Can I get extra towels and a 6am wake-up call?" - Room 1403

Housekeeping request raised - PMS updated

HK ticket: Extra towels · Room 1403 · Priority: Standard · ETA: 15 min

Instant

Wake-up call scheduled in PMS

6:00am wake-up call confirmed for Room 1403 · Guest notified

Instant

Both confirmed to guest · Hotel team notified

Guest receives confirmation · Housekeeping supervisor alerted · Zero front-desk calls

30 sec

Integrations & Languages

Works with your PMS and speaks every guest's language.

Native PMS integrations and 45+ language support ensure every guest gets the same quality of service - regardless of which system you run or which country they're from.

Opera PMS

Oracle Hospitality Opera Cloud integration

Mews / Cloudbeds

Modern PMS platforms supported

45+ Languages

Arabic, English, Russian, Chinese, French, Hindi and more

UAE PDPL

Guest data stored within UAE jurisdiction

ISO 27001

Certified information security

WhatsApp Business

Official WhatsApp Business API - no third-party workarounds

Deployment

Connected to your PMS and live before the next guest checks in.

QR codes generated, WhatsApp number configured, PMS integrated - typically live within one business day.

Connect

Connect your existing systems and customer channels via secure API. WhatsApp Business, web chat, and in-app SDK all activate from the same dashboard.

Configure

Set your workflow rules, escalation triggers, and human approval gates using the visual workflow builder. Pre-built industry templates accelerate setup.

Go Live

Activate on your channels and handle the first customer conversation within minutes. Arabic and English both live from day one - no separate configuration.

Improve

Weekly performance reports on resolution rate, escalation frequency, and customer satisfaction. Continuous improvement without additional IT work.

Retail & E-commerce

Orders, returns, loyalty queries - 86% AI resolution rate.

Explore

Real Estate

Lead qualification, viewing scheduling, portal integration.

Explore

Shipping & Logistics

Tracking, customs, proactive delays - −60% inbound contacts.

Explore

FAQ

Hospitality & Hotels AI - common questions

Eshal integrates natively with Oracle Hospitality Opera Cloud, Mews, Cloudbeds, and most PMS platforms that expose a REST API. Room service requests, wake-up calls, maintenance tickets, and booking modifications are reflected in your PMS in real time - no dual entry.

Yes. Eshal generates a unique QR code per room that guests scan to open a pre-configured WhatsApp conversation. No app download, no language selection, no hold music. The conversation is automatically tagged with the room number and guest name from your PMS check-in data.

Eshal proactively messages guests at configurable touchpoints - post-check-in, day before checkout - with personalised offers based on their stay profile. Room upgrade availability, F&B promotions, and spa appointments are surfaced conversationally, achieving 18% average upsell conversion versus 6% for generic email campaigns.

Eshal supports 45+ languages natively - including Arabic (Gulf, Levantine, Egyptian dialects), English, Russian, Mandarin, French, Hindi, Tagalog, and Urdu. For UAE hotels, Arabic and Russian-speaking guests in particular benefit significantly from native-language service that many hotels currently cannot provide consistently.

When a guest expresses dissatisfaction via WhatsApp or in the post-stay feedback flow, Eshal flags the conversation immediately to your Guest Relations Manager with the full context and a suggested recovery action. The goal is to resolve the issue before the guest posts a negative review - turning a recovery moment into a loyalty moment.

Every guest served in their language - before, during, and after their stay.

Every guest touchpoint, from booking to checkout.

In-stay guest request handled in 30 seconds - no front desk call.

Works with your PMS and speaks every guest's language.

Connected to your PMS and live before the next guest checks in.

Connect

Configure

Go Live

Improve

Explore other industries

Retail & E-commerce

Real Estate

Shipping & Logistics

Hospitality & Hotels AI - common questions

Ready to serve every guest in their own language?