E-commerce AI that handles your customers - not just replies to them.

Yes. Eshal has pre-built integrations with Shopify, Magento, WooCommerce, and MENA-native platforms including Salla and Zid. Order data, customer history, and inventory are pulled in real time via API. Setup typically takes under 30 minutes for Shopify.

Eshal guides customers through your return policy eligibility check, generates return labels via your carrier, and provides a refund timeline - fully automated. For exceptions (late requests, high-value returns, damaged goods) a human approval gate is triggered and your team is notified with full context.

Yes. Eshal's Arabic NLP understands product names, descriptions, and customer queries in Gulf Arabic, Egyptian, and Levantine Arabic - including colloquial product terminology. If your catalogue is in English, Eshal can respond in Arabic by drawing on product context.

Yes. Eshal connects to your OMS and carrier APIs to detect delays in real time. When a delay is detected, it proactively sends a personalised notification to the customer via WhatsApp or SMS with the updated timeline. This single feature typically reduces inbound "where is my order" contacts by 50–60%.

Eshal scales elastically - there is no fixed capacity. During peak periods like Ramadan or White Friday, it handles 3–10× normal volume with zero degradation in response time or quality. You are billed on usage, not seat count, so you pay for peak capacity only when you need it.