The AI concierge that closes the sale.
Eshal executes complete customer workflows - not just replies. Across every channel, in 45+ languages, wherever your customers are. Setup in a day.
It doesn't just chat. It executes.
Most AI tools respond. Eshal acts. It connects to your CRM, payment systems, inventory, and calendar - then completes the workflow end-to-end.
Connect
Link your CRM, OMS, payment gateway, and channels. No code required.
Configure
Describe your agent in plain language. It configures itself.
Deploy
Go live on WhatsApp, web, voice, and email from one workflow.
Improve
Track resolution rate, CSAT, and cost savings in real time.
Every workflow. Fully automated.
Eshal connects to your systems and completes customer requests end-to-end.
Process refunds and returns
Eshal verifies orders, checks eligibility against your policy, issues refunds to the original payment method, and updates your OMS - all within a single conversation.
Book appointments and meetings
Integrated with your calendar and CRM. Eshal proposes available slots, confirms with the customer, creates the event, and sends reminders in the customer's language.
Order tracking
Connects to your carrier APIs and OMS. Customers get real-time status, ETA updates, and proactive alerts when anything changes.
Lead qualification
Engages inbound prospects 24/7, scores them against your ICP, and routes qualified leads to the right rep - with full conversation context and CRM fields populated.
Human escalation
When a case falls outside Eshal's guardrails, it escalates seamlessly to your team with full context - conversation, customer data, suggested next steps.
Built for your sector
Pre-built workflow logic for the verticals that matter - wherever you operate.
Retail & E-commerce
Order tracking, returns, product queries, loyalty - integrated with Shopify, Magento, and your OMS.
Explore →Banking & Finance
KYC in 3 minutes, card support, loan advisory - CBUAE and DFSA aligned.
Explore →Healthcare
Appointments, billing queries, patient support - administrative workflows only.
Explore →Government & B2G
Citizen workflows, permit status, visa tracking - data sovereign in UAE.
Explore →Shipping & Logistics
Shipment tracking, freight quotes, POD retrieval - cutting inbound volume by 60%.
Explore →Real Estate
Lead qualification, viewing scheduling, portal-connected availability - 24/7 response.
Explore →You define exactly what Eshal can - and cannot - do.
Dynamic Action Gating is built into every Eshal deployment.
Built for regulated industries.
Enterprise compliance, data sovereignty, and auditability - included by default, not as add-ons.