Logistics AI that tells customers before they ask.
Eshal handles every customer-facing logistics touchpoint - shipment tracking, freight quote requests, customs status, delay notifications, and proof-of-delivery - across 45+ languages. Reduce inbound contacts by 60% and serve every customer in their language, 24/7.
Every customer logistics touchpoint, automated.
From the first "where is my package?" message to a proof-of-delivery confirmation - Eshal handles every predictable customer query so your ops team focuses on exceptions and new business.
Shipment query answered in 4 seconds - proactive delay alert sent before the customer notices.
A customer messages about their Dubai-to-Riyadh shipment via WhatsApp at 9am. Four seconds later they have live status. The next morning, before they have a chance to notice a delay, Eshal has already told them - with the new ETA and an apology.
Built for global supply chain data requirements.
Shipment data, customer details, and customs information handled within your data residency requirements.
Connected to your TMS and carrier APIs in one day.
No custom development required. Pre-built connectors for the most common TMS and carrier systems.
Connect
Connect your existing systems and customer channels via secure API. WhatsApp Business, web chat, and in-app SDK all activate from the same dashboard.
Configure
Set your workflow rules, escalation triggers, and human approval gates using the visual workflow builder. Pre-built industry templates accelerate setup.
Go Live
Activate on your channels and handle the first customer conversation within minutes. Arabic and English both live from day one - no separate configuration.
Improve
Weekly performance reports on resolution rate, escalation frequency, and customer satisfaction. Continuous improvement without additional IT work.