How does Eshal handle Arabic dialects?

Eshal natively supports Gulf Arabic (Khaleeji), Levantine, Egyptian Arabic, and Modern Standard Arabic. Language is auto-detected - no separate queues or configurations needed.

How long does integration take?

Most customers are live within 24 hours. Pre-built connectors for Shopify, Salesforce, SAP, and 47 more platforms take minutes. Custom integrations via REST API available on Enterprise.

Is my data used to train AI models?

Never. Your customer data is never used to train or fine-tune any LLM - not ours, not OpenAI's. Every deployment is fully tenant-isolated with AES-256 encryption at rest.

What channels does Eshal support?

WhatsApp Business, web chat, email, voice (beta), Instagram DM, Facebook Messenger, Telegram, and custom channels via REST API or webhook.

Eshal Platform - AI Workflow Automation | 45+ Languages

How It Works

From query to resolution. Autonomously.

Eshal doesn't deflect tickets - it resolves them. Here's what happens the moment a customer reaches out.

01

Customer contacts

Via WhatsApp, website chat, email, or voice - Eshal is live on every channel, 24/7, in the customer's language.

02

Agent understands

Eshal reasons over intent, pulls account data from your CRM and OMS, and selects the right resolution path.

03

Takes action

Updates systems, issues refunds, books appointments, sends confirmations - real actions, not just answers.

04

Resolved & logged

86% resolved without a human. Every interaction audit-logged, analysed, and used to improve your agent continuously.

Connects with Salesforce WhatsApp Shopify SAP HubSpot Zendesk +50 more →

Core Capabilities

Full platform. Every enterprise AI support need.

Six capabilities that work together to give your customers a seamless, intelligent experience - out of the box.

Built for Agent Builder

Describe your agent in plain English. Eshal configures itself - setting tone, language, escalation rules, and permitted actions. No code. No developers. Live in 15 minutes.

Set agent name, tone, and language defaults

Configure escalation rules and permitted actions

Start from a template or describe from scratch

Full audit trail of every agent decision

AI Concierge Builder

Eshal Agent Builder - describe your AI agent in plain English

Autonomous Reasoning

Breaks complex problems into steps - cross-references data before acting. Not keyword matching. Actual reasoning chains.

Learn more

Knowledge & RAG

Learns from your PDFs, help articles, product catalogues. Retrieval-Augmented Generation means answers grounded in your data - never hallucinated.

Learn more

Omnichannel

One agent, every channel. WhatsApp, web chat, email, voice, Instagram DM - consistent, context-aware responses across your entire stack.

See channels

Guardrails & Control

You define exactly what's automated, what needs approval, and what's hardcoded off. Compliance by architecture, not policy.

See gating

Analytics & Insights

Real-time dashboards - resolution rates, CSAT scores, escalation patterns, cost savings. Connect to Looker, Tableau, or your BI tool.

Learn more

50+ Integrations

One-click connections to Shopify, Salesforce, Zendesk, SAP, HubSpot, WhatsApp Business. No custom engineering. No middleware.

View all

Channels

Omnichannel

One agent.
Every channel.

Deploy Eshal on any customer touchpoint - with consistent context, persona, and capabilities across all of them. One configuration. Every channel goes live simultaneously.

WhatsApp Business

Rich messaging, templates, and full conversational resolution via the world's most popular app.

Web Chat Widget

Embeddable, customisable widget with proactive triggers based on user behaviour.

Email

Ingests support emails, drafts responses, takes action - with human-in-the-loop for complex cases.

Instagram DM + Telegram

Handle DMs on Instagram and Telegram with full product knowledge and CRM context.

Integrations

Connects to the tools you already use.

50+ one-click connections to CRM, e-commerce, messaging, payments, and ERP. No custom engineering. No middleware. Setup in minutes, not months.

E-Commerce

Shopify · WooCommerce · Magento · Noon

CRM

Salesforce · HubSpot · Zoho · Freshdesk

Channels

WhatsApp · Instagram · Email · Telegram

Knowledge Sources

Notion · Confluence · GitHub · Jira · Dropbox

Browse full directory →

Knowledge & Connectors

Integration Directory

Works with everything your team already uses.

Shopify

WooCommerce

Magento

Noon

BigCommerce

Salla

Salesforce

HubSpot

Zendesk

Freshdesk

Intercom

Dynamics 365

WhatsApp Biz

Instagram DM

Facebook Msg

Twilio SMS

Email (SMTP)

Stripe

Tabby

PayTabs

Tamara

HyperPay

Adyen

Website Crawler

File Upload

Notion

Confluence

GitHub

Jira

Dropbox

SharePoint

SAP

Oracle

Microsoft 365

Odoo

Google Sheets

Zapier

Don't see your tool? Connect anything via REST API or webhooks.

Talk to us →

Inbox & Management

Every conversation.
One place.

When Eshal escalates to a human, your team sees the full conversation thread, context, intent classification, and recommended next action - ready to take over in seconds.

Full conversation context - every message, intent, action taken, and system response before handoff

Recommended action - Eshal suggests the resolution based on policy and context

Real-time CSAT tracking - satisfaction scores per conversation, per agent, per channel

Immutable audit log - every action logged, timestamped, and exportable for compliance

Inbox

Guardrails & Control

You define exactly what Eshal can - and cannot - do.

Enterprise AI needs boundaries. Dynamic Action Gating lets you configure what's automated, what needs human approval, and what's hardcoded off - with a full audit trail for every decision.

Fully Automated

Order status & tracking queries

FAQ & knowledge base answers

Standard refunds under threshold

Appointment booking & scheduling

Account information updates

Multilingual customer communication

Lead qualification & CRM logging

Human Approval Required

Refunds above configured threshold

Account closure or cancellation

Policy exceptions or overrides

Contract modifications

High-priority distressed escalations

Sensitive PII changes

Any action you choose to gate

Never Permitted - Hardcoded

Training on your customer data

Cross-tenant data access

Clinical diagnosis or medical advice

Regulated financial or legal advice

Actions outside defined scope

Sharing PII with third parties

Bypassing access controls

Compliance by architecture, not policy. Actions in the Never Permitted column are hardcoded - they cannot be moved by configuration, operator instruction, or any other means. Your legal and procurement teams don't need to trust a policy document.

Developer API

Integrate Eshal into your technical stack.

Full REST API, webhooks, and SDK. Build custom integrations, embed Eshal into mobile apps, kiosks, or internal tools - or connect any data source not yet in our directory.

REST API & Webhooks

Full API access for conversations, agents, knowledge bases, and analytics. Webhooks for real-time event streaming.

API Key Management

Admin-level keys with granular permissions. Key rotation, audit logs, and IP allowlisting for enterprise deployments.

SDK & Documentation

JavaScript, Python, and PHP SDKs. Interactive API explorer. Full OpenAPI spec available for enterprise customers.

API Credentials

API Keys

Production Key

esk_prod_••••••••••••••••••••••••••••

Never share your secret keys. Eshal support will never ask you to share them.

API Endpoint

https://app.eshal.ai/api/v1

Integrate Eshal into your technical stack with the API and SDK. View API docs →

FAQ

Platform questions

Chatbots answer questions. Eshal executes complete workflows - processing refunds, booking appointments, updating CRM records, issuing vouchers - all in real time, without a human agent. It reasons over context, pulls live data from your systems, applies your policy rules, and takes action. The entire resolution happens in a single conversation.

Eshal natively supports Gulf Arabic (Khaleeji), Levantine, Egyptian Arabic, and Modern Standard Arabic - as first-class language models, not translation layers. Language is auto-detected per conversation. You run one agent configuration that serves your entire customer base across regions and dialects.

Most customers are live within 24 hours. Pre-built connectors for Shopify, Salesforce, SAP, Zendesk, and 47 more platforms take minutes - no code required. Custom integrations are available via REST API on Enterprise plans. Our onboarding team will walk you through your first deployment on a call.

Never. Your customer data is never used to train or fine-tune any LLM - not ours, not OpenAI's, not anyone's. Every deployment is fully tenant-isolated. LLM inference is stateless. Your knowledge base is stored in your own isolated, encrypted vector database. This is hardcoded in our architecture, not just a policy.

WhatsApp Business, web chat widget, email (SMTP/IMAP), voice (beta - inbound calls), Instagram DM, Facebook Messenger, Telegram, and any custom channel via REST API or webhook. All channels share one agent configuration, one knowledge base, and one conversation history per customer - giving truly consistent omnichannel support.

One platform.
Every workflow. Every channel.