Citizen services AI that works 24/7 - in every language, on every channel.
Eshal handles visa status queries, permit applications, service request tracking, and FAQ resolution for government entities worldwide - in Arabic, English and more - 56+ languages in all. UAE PDPL compliant. Customer data stored in the UAE. Live in one day.
Every citizen touchpoint, streamlined.
From a visa status query at 2am to a permit application status check - Eshal serves every citizen in their language, instantly, every day of the year.
What Eshal does automatically vs. with oversight.
Government AI requires clear guardrails. Eshal's three-tier action policy is configurable per department and jurisdiction - and all sensitive actions require human approval.
| Citizen Service | Automation Level | Notes |
|---|---|---|
| Visa status query | Fully Automated | Authenticated identity check, real-time status from your GDRFA/ICA integration |
| Document requirements query | Fully Automated | Static knowledge base maintained by your team |
| Appointment booking | Fully Automated | Syncs with your service centre scheduling system |
| Fee payment | Fully Automated | Via secure UAE government payment gateway; receipt auto-issued |
| Permit application submission | Human Approval | Application prepared and validated by AI; officer approves before submission |
| Status escalation request | Human Approval | Citizen requests expedited processing; routed to supervisor with full context |
| Complaint registration | Human Approval | Complaint documented and categorised by AI; reviewed by officer before acknowledgement |
| Legal status changes | Human Only | Any action affecting legal residency or citizenship status - always human decision |
| Financial penalty waiver | Human Only | AI may present the waiver request; decision always by authorised officer |
Built for public sector trust requirements.
Live in one day - even for government.
Government deployments don't have to take months. Eshal connects to your existing systems via secure API and can be live for citizens in under 24 hours.
Integrate
Connect your case management system, appointment platform, and UAE PASS via secure government-grade API. On-premise deployment available for classified environments.
Configure
Set your department workflows, escalation rules, language preferences, and automation policy tiers. Pre-built UAE government service templates accelerate configuration.
Go Live
Activate on WhatsApp, your portal, or SMS. Citizens can interact in Arabic, English, or any of 56+ languages from day one. Your staff see the dashboard, not the volume.
Report
Weekly and monthly reports on citizen satisfaction, resolution rates, escalation triggers, and service volumes - ready for ministerial or committee review.