Enterprise & government
An AI employee your security team can sign off.
For banks, telcos and the public sector. Eshal answers and acts for your customers on WhatsApp, web, voice and email, while regulated actions wait for approval and every step is logged.
You stay in control
Decide what it does alone, what needs a yes, and what it never does.
Runs on its own
Questions answered from your knowledge, order and account status lookups, bookings and reminders, lead capture and CRM updates.
Waits for approval
Payments or refunds above your limit, cancellations and account closures, policy exceptions and discounts, and any action you choose to gate.
Never allowed
Medical diagnosis or regulated financial and legal advice, training models on your customer data, skipping the audit log, and anything outside the actions you connected.
Deploy it your way
Same product, three ways to run it.
On Eshal Cloud, AI inference runs on Microsoft Azure OpenAI; private cloud and on-premise deployments keep it in-region.
Eshal Cloud
Hosted on Microsoft Azure UAE North (Dubai). The fastest start, managed by us.
Your private cloud (VPC)
Runs in your own cloud account and region. Your infrastructure, our software.
On-premise
Inside your own data centre, air-gapped if required.
Evidence on request
Built for teams that get audited.
SOC 2 Type II
Security, Availability and Confidentiality, independently attested. Report shared under NDA.
ISO/IEC 27001:2022
Certificate 305026012334IS, covering SaaS, private cloud and on-premise delivery.
GDPR & UAE PDPL
Data processing agreement, sub-processor list and data subject rights built in.
Meta Tech Provider
Direct WhatsApp Business Platform onboarding, with no third-party reseller in the middle.
Sectors
Where regulated teams use Eshal.
Banking & finance
Government
Telecom
Healthcare
FAQ
Enterprise questions
Eshal Cloud stores customer data in Microsoft Azure UAE North (Dubai). On Eshal Cloud, AI inference runs on Microsoft Azure OpenAI. You can also run Eshal in your own cloud account (VPC) or fully on-premise, where inference stays in-region.
Yes. Eshal holds a SOC 2 Type II attestation covering Security, Availability and Confidentiality. The report is shared under NDA, along with our ISO/IEC 27001:2022 certificate.
You decide. Routine answers and lookups can run on their own, actions such as refunds above your limit or account closures can wait for approval, and some actions can be blocked entirely. Every action is logged with who, what and why.
No. Your data, conversations and knowledge base are not used to train shared or public AI models.
Not yet. Eshal is working towards SAMA alignment for Saudi banking. Today it provides approval gates on regulated actions, a full audit trail, ISO 27001 certification and a SOC 2 Type II attestation.