Telecom AI that resolves billing disputes before your customer hangs up.
Eshal handles plan queries, billing disputes, SIM activation, usage alerts, number porting, and outage notifications - all integrated with your BSS/OSS stack. Reduce IVR abandonment by 70% and handle peak volume spikes without adding headcount.
Every telecom customer interaction, automated.
From plan upgrades to number porting - Eshal handles the high-volume, predictable queries that make up 80% of telecom call centre volume. Your agents handle complex issues and retention calls.
Billing dispute resolved in 3 minutes - no IVR, no hold time, no agent.
A subscriber messages about an unexpected AED 85 charge on their bill. Eshal identifies the charge, explains it at line-item level, and - if it is a genuine billing error - initiates a credit request. The subscriber gets resolution in 3 minutes instead of 45 minutes on hold.
Integrated with your telecom stack from day one.
Pre-built connectors for BSS, OSS, and CRM platforms used by MENA operators, with full compliance for UAE TRA and regional telecom regulatory requirements.
Connected to your BSS/OSS and live within one day.
Pre-built connectors for Amdocs, Oracle Communications, Ericsson, and Huawei accelerate integration to under a day for most operators.
Connect
Connect your existing systems and customer channels via secure API. WhatsApp Business, web chat, and in-app SDK activate from the same dashboard.
Configure
Set workflow rules, escalation triggers, and approval gates using the visual builder. Pre-built industry templates accelerate setup significantly.
Go Live
Activate channels and handle first customer conversations within minutes. Arabic and English both live from day one - no separate configuration needed.
Improve
Weekly reports on resolution rate, escalation frequency, and CSAT. Continuous improvement without additional IT involvement.
Our call centre was handling 8,000 billing queries per day - 70% of those were subscribers asking about charges they didn't understand. Eshal now explains every charge in Arabic and English directly from our BSS. IVR drop-off rate fell by 70% in the first month. Our agents now focus entirely on retention calls and complex complaints.