Aged Care · 10 AI Employees · ISO 27001:2022 Certified
A care team that never clocks out.
10 AI Employees built for aged care. Handle family enquiries, admissions, documentation, rostering, compliance and billing - so your staff focus on care, not admin.
The problem we solve
Your staff shouldn't be doing this.
Aged care teams spend hours every day on admin that AI can handle instantly - freeing them for the care that actually matters.
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Without Eshal AI
Nurses answering the same family phone calls repeatedly
Admissions team unavailable after hours - enquiries go cold
Care documentation written from memory hours after the event
Staff calling rostering to swap shifts, back-and-forth over days
Families frustrated trying to understand a complex invoice
Non-English speaking residents unable to communicate needs
Audit-ready documentation taking hours to prepare manually
vs
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With Eshal AI Employees
Family Support Agent answers enquiries 24/7 in seconds
Admissions Coordinator captures every lead, day or night
Care Documentation Assistant drafts notes from voice conversations
HR Assistant handles leave requests and roster queries instantly
Billing Assistant explains charges clearly, reducing disputes
Multilingual Concierge communicates in 10+ languages natively
Compliance Assistant retrieves SOPs and generates audit trails instantly
AI Employees
10 AI Employees.
10 AI Employees.
One care team.
Each AI Employee is deployed, configured and live in days. Click any role to see it in action.
Family Support Agent
Answers family enquiries 24/7
Admissions Coordinator
Handles new resident enquiries and bookings
Care Documentation Assistant
Drafts notes from conversations
Staff HR Assistant
Leave requests, rostering, onboarding
Compliance Assistant
Policy lookup and audit support
Nurse Knowledge Assistant
Instant access to SOPs and care guidelines
Voice Call Agent
Handles incoming phone calls and triage
Appointment Coordinator
Schedules assessments and follow-ups
Billing Assistant
Explains invoices and payment status
Multilingual Concierge
English, Arabic, Mandarin, Hindi and more
Live demo
Family Support Agent
Available 24/7 across web chat, WhatsApp, SMS and voice. Answers enquiries about residents, activities, visiting hours, care updates and more - without ever waking a staff member.
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Real-time resident updates
Pulls structured care notes to give families accurate, up-to-date information
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10+ languages
Communicates with families in English, Arabic, Mandarin, Hindi and more
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Escalation to staff
Detects urgent concerns and immediately notifies the on-call care coordinator
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Interaction logging
Every conversation logged for audit and staff review
How it works
Deployed in days, not months.
No IT department required. No custom development. Your AI Employees are live within a week.
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1
Upload your knowledge
Care policies, SOPs, resident FAQs, pricing guides - drag and drop your documents.
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2
Configure each agent
Set tone, escalation rules, language preferences and channel access - no code.
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3
Connect your systems
Integrate with your care management platform, phone system, email and CRM.
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4
Deploy across channels
Web, WhatsApp, SMS, voice and internal staff portals - all from one platform.
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5
Monitor and improve
Review every conversation, track satisfaction, and update knowledge in real time.
Integrations
Works with the tools
Works with the tools
your team already uses.
Eshal connects to your care management system, communications platform and back-office tools out of the box.
PointClickCare
Care management
AlayaCare
Home care
iCare
Aged care software
RingCentral
Phone & voice
WhatsApp
Family messaging
Outlook / Gmail
Email
Workday
HR & rostering
Xero
Billing & finance
SharePoint
Document management
MS Teams
Staff comms
Salesforce
CRM
REST API
Custom systems
Security & Compliance
Built for regulated
Built for regulated
care environments.
Aged care handles sensitive resident data. Eshal is designed from the ground up with security, privacy and regulatory compliance as core requirements - not afterthoughts.
ISO/IEC 27001:2022 certified
Active certification from QRO Certification LLP (IAF-accredited). Certificate No. 305026012334IS. Covers our full platform, infrastructure and operations.
Data sovereignty
Resident data stays in your chosen region. UAE, EU, Saudi Arabia or your own private cloud. No cross-border transfer without your explicit consent.
BYOK encryption
Bring your own encryption keys via AWS KMS, Azure Key Vault or GCP KMS. AES-256 at rest and TLS 1.2+ in transit across all deployments.
Full audit trail
Every AI conversation is logged, searchable and exportable. 7-year minimum retention on audit records. Ready for accreditation and regulatory review.
Role-based access control
Granular permissions by staff role, facility and data type. Managers see what they need - nothing more. Full MFA enforcement.
No AI training on your data
Resident conversations are never used to train AI models. Zero-retention agreements in place with all approved AI model providers.
Human escalation built in
Every AI Agent is configured with clear escalation paths. Urgent or clinical concerns are immediately routed to the on-call coordinator or nurse.
SOC 2 Type II in progress
Trust Services Criteria: Security, Availability and Confidentiality. Target completion H2 2026. Documentation available to enterprise customers on request.
FAQ
Aged Care AI - common questions
Eshal provides 10 AI Employees purpose-built for aged care: a Family Support Agent, Admissions Coordinator, Care Documentation Assistant, Staff HR Assistant, Compliance Assistant, Nurse Knowledge Assistant, Voice Call Agent, Appointment Coordinator, Billing Assistant, and Multilingual Concierge. Each is configured for your facility's specific workflows and policies.
Yes. The Family Support Agent is available 24/7 across web chat, WhatsApp, SMS, and voice, answering enquiries about residents, activities, visiting hours, and care updates without waking staff overnight.
Eshal connects natively to PointClickCare, AlayaCare, and iCare, plus RingCentral, WhatsApp, Outlook/Gmail, Workday, Xero, SharePoint, Microsoft Teams, Salesforce, and custom systems via REST API.
Eshal is ISO/IEC 27001:2022 certified and SOC 2 Type II is in progress. Resident data stays in your chosen region (UAE, EU, Saudi Arabia, or your own private cloud) with no cross-border transfer without explicit consent, BYOK encryption, and a full audit trail on every conversation.
Most facilities go live within a week. You upload your knowledge base (policies, SOPs, resident FAQs), configure each agent's tone and escalation rules with no code required, connect your existing systems, and deploy across web, WhatsApp, SMS, and voice.
No. Eshal's AI Employees handle repetitive administrative work - answering routine family calls, drafting documentation, processing HR requests - so nursing and care staff can focus on hands-on resident care rather than admin. Clinical and urgent concerns are always escalated to on-call staff.