Overview Departments How it works Integrations Security
Eshal for Internal Operations

Your smartest colleague.
Available 24/7.

Deploy AI agents across HR, IT, Finance, Legal, and Operations. Employees get instant answers. Managers get time back. IT tickets drop by 70%.

Book a demo → See departments
70% fewer IT tickets 85% HR queries self-served Answers in <3 seconds Zero data leaves your org
70%
Fewer IT helpdesk ticketsresolved autonomously by AI
85%
HR queries self-servedleave, payslip, policy in seconds
$0.22
Cost per internal resolutionvs. $14 per HR ticket handled
1 day
Time to deployno IT project, no engineers needed
The Problem

Your employees are stuck waiting.
Your teams are stuck answering.

The average employee sends 14 emails or Slack messages a week to HR and IT. The average response takes 6 hours. That's 2+ hours of wasted time per employee, per week.

Without Eshal
"Email HR about leave request, wait 2 days for approval"
"Open IT ticket for software access, chase after 5 days"
"Ask Slack if anyone knows the expense policy — radio silence"
"Can't find the right contract template, ask Legal, 3-day wait"
"HR team spends 60% of time answering repetitive queries"
VS
With Eshal
Employee asks Eshal — leave balance checked, manager notified, approved in 40 seconds
Eshal provisions software access via Okta automatically — done in 2 minutes
Eshal retrieves the exact policy clause with source citation — instantly
Correct NDA template surfaced, pre-filled, routed for signature — 3 minutes
HR team focuses on culture, hiring, and strategy — not repetitive queries
Department Coverage

Built for every team in your organisation.

Each department gets its own AI agent — with tailored knowledge, workflows, and integrations. One platform, configured for everyone.

HR & People Operations

Free your HR team from answering the same 20 questions.

85% of HR queries are repetitive — leave balances, payslip requests, onboarding questions, policy lookups. Eshal handles all of it autonomously, routing only complex cases to a human.

Leave Management
Checks leave balance, verifies team calendar, routes to manager for approval — in under a minute.
Avg 47 sec resolution
Payslip & Benefits
Retrieves payslips, explains deductions, answers benefits queries — privately and instantly.
Zero HR involvement
Onboarding
New hire FAQ, system access guides, team introductions, first-week checklist — all in one chat.
Day 1 ready
Policy Lookup
Answers from your employee handbook, code of conduct, and HR policies — with exact citations.
RAG-grounded
Eshal HR Agent
People Operations · 24/7
Connected to Workday
E
Hi! I'm your HR assistant. I can check leave balances, retrieve payslips, answer policy questions, and help with onboarding. What do you need?
Just now
Live workflow — Leave request
Employee requests leave via chat
3 days from Dec 12–14
Checked leave balance in Workday
14 days remaining — sufficient
3
Checking team calendar for conflicts
Querying shared calendar...
4
Notify manager for approval
Slack message + email to be sent
5
Update Workday & confirm to employee
Auto-update on approval
IT Helpdesk

Resolve 70% of IT tickets before they're even opened.

Password resets, software access, VPN issues, device requests — Eshal handles first-line IT resolution autonomously, integrating directly with your ITSM and identity platforms.

Password & Access Resets
Identity verified via MFA, password reset triggered in Okta/AD — no ticket, no wait.
2-minute resolution
Software Provisioning
Requests software access, checks approval policy, provisions via Okta or Jamf automatically.
Policy-enforced
Network & VPN
Walks through VPN setup, diagnoses connectivity issues, escalates with full diagnostic context.
71% resolved L1
Device & Hardware
Submits hardware requests, tracks procurement status, provides setup guides for new devices.
ITSM integrated
Eshal IT Agent
IT Helpdesk · 24/7
Connected to ServiceNow
E
IT Helpdesk here. I can reset passwords, provision software, troubleshoot connectivity, and log tickets. What's the issue?
Just now
IT Resolution Rate by Category
Password resets↓ 96% auto-resolved
Software access↓ 82% auto-resolved
VPN & network↓ 71% auto-resolved
Hardware requests↓ 58% auto-resolved
Finance & Procurement

Expense claims, POs, and invoice queries — resolved without emailing Finance.

Finance teams spend enormous time fielding queries about expense policies, invoice status, and purchase approvals. Eshal handles all of it, integrated with your ERP and finance systems.

Expense Claims
Checks policy limits, validates receipts, submits via SAP Concur or Xero — guided, step by step.
Policy-enforced
Purchase Orders
Raises PO requests, checks budget availability, routes for approval based on your delegation matrix.
ERP integrated
Invoice Status
Checks payment status, expected dates, and flags overdue items — connected to your AP system.
Real-time data
Budget Queries
Answers budget balance queries by department, cost centre, or project — without Finance involvement.
Read-only access
Eshal Finance Agent
Finance Operations · 24/7
Connected to SAP
E
Finance assistant here. I can help with expense submissions, PO requests, invoice status, and budget queries. What do you need?
Just now
Finance impact metrics
Finance email volume−68%
Expense processing time−74%
Policy compliance rate99.1%
Operations & Facilities

Room bookings, travel requests, vendor queries — all on autopilot.

Operations teams manage hundreds of day-to-day requests. Eshal automates the routine — booking rooms, processing travel requests, managing vendor communications — so your Ops team focuses on what matters.

Meeting Room Booking
Books meeting rooms across all offices, sends invites, resolves conflicts — in Outlook or Google Calendar.
Calendar integrated
Travel Requests
Checks travel policy, submits booking requests, routes for approval, tracks status — end to end.
Policy-compliant
Facilities & Maintenance
Logs maintenance requests, tracks status, escalates urgent issues — connected to your FM system.
FM integrated
Vendor Management
Handles vendor status queries, PO confirmations, and document requests — without Ops involvement.
ERP connected
Eshal Ops Agent
Operations · 24/7
Connected to Outlook
E
Operations agent here. I can book rooms, submit travel requests, log facilities issues, and manage vendor queries. What do you need?
Just now
Ops workflow — Room booking
"Book a meeting room for 8 tomorrow at 2pm"
Request parsed and confirmed
Checked room availability in Outlook
3 rooms available — Atlas Room fits 10
Room booked & calendar invite sent
Atlas Room, Dec 14 2:00–3:00pm
Resolved — no Ops team involvement28 seconds
Knowledge Management

Your company's brain — searchable, always up to date.

Most internal knowledge lives in Confluence, SharePoint, Google Drive, or someone's email inbox. Eshal surfaces the right document, the right SOP, the right answer — instantly, with source citations so you can verify.

Document Search
Finds the right doc across Confluence, SharePoint, and Drive — semantic search, not just keywords.
Multi-source RAG
SOP & Process Guides
Walks employees through step-by-step processes — always from the latest approved version.
Always current
Company History & Context
Answers "who is the right contact for X?", "what is our position on Y?" — from institutional knowledge.
Org-aware
Content Generation
Drafts internal comms, summaries, and reports — grounded in your data and brand voice.
Brand-consistent
Eshal Knowledge Agent
Company Intelligence · 24/7
Connected to Confluence
E
Knowledge base agent here. I can search your company docs, surface SOPs, answer process questions, and find the right contacts. What are you looking for?
Just now
Knowledge sources connected
Confluence SharePoint Google Drive Notion Internal PDFs SOPs & Runbooks + Custom sources
All answers include exact document source and page reference — your employees can always verify. No hallucinations.
How it works

From employee question to resolved
action — in seconds.

Eshal doesn't just answer questions. It takes action — updating systems, notifying approvers, and closing the loop so employees never need to follow up.

1
Employee asks

Via Slack, Teams, web portal, or mobile app

2
Eshal understands

Intent classified, context pulled from employee profile

3
Systems queried

HRIS, ITSM, ERP, or knowledge base — real-time data

4
Action taken

Updates system, notifies approver, or resolves directly

5
Loop closed

Employee confirmed, ticket logged, audit trail created

Integrations

Connects to your entire internal stack.

One-click connections to your HR, ITSM, ERP, and collaboration tools. No custom engineering. No middleware.

Don't see your tool? Talk to us → We integrate with anything via REST API or webhooks.

Security & Privacy

Internal data stays internal. Always.

We understand that internal data — employee records, financial data, legal documents — is your most sensitive information. Eshal is built with a zero-trust architecture.

Employee data never leaves your infrastructureDeployed in your cloud tenant or on-premise. Data never touches shared Eshal servers.
Role-based access control on every queryEmployees can only query data they're authorised to see — enforced by your existing IAM system.
Full audit trail for every interactionWho asked what, what data was accessed, what action was taken — logged immutably for compliance.
Your data never trains our LLMsInternal conversations, documents, and data are never used for model training. Zero data leakage.
ISO 27001
SOC 2 Type II
GDPR
UAE PDPL
AES-256
SSO / SAML
RBAC
Data architecture — internal deployment
Your cloud or on-premise infrastructure
↓ Stays inside your perimeter
Eshal agent — deployed in your tenant
↓ Reads via API with employee's permissions
Workday / SAP
ServiceNow / Jira
Confluence / Notion
Slack / Teams
Never sent to Eshal cloud servers
Full audit log → your SIEM / compliance tool
Give your people
their time back.

Book a 30-minute demo tailored to your organisation's internal processes and tech stack.

Book a demo → Explore departments