Saudi Arabia · Saudi PDPL · Working towards SAMA alignment
Customer service in Gulf Arabic, on WhatsApp.
Eshal answers and acts for your Saudi customers in Gulf Arabic, on WhatsApp, web and voice. Regulated actions wait for your team's approval, and every step is logged. KSA data residency is available for regulated deployments.
Why Saudi Arabia Is Different
Your customers write Gulf Arabic, not textbook Arabic.
A bot that only speaks formal Modern Standard Arabic feels foreign to Saudi customers. In regulated flows, a wrong term is a compliance problem, not just a translation one.
Gulf Arabic first
Eshal works in Gulf Arabic, so customers can write the way they speak. Sector terms such as Iqama and Absher live in your instructions and knowledge base.
Audit trail by default
Every action is logged with who, what and why, so your records are ready when a regulator or internal auditor asks.
Data residency options
KSA data residency for regulated deployments, or run Eshal on-premise in your own environment, air-gapped if required.
Outside office hours
Customers get answers and complete routine steps on WhatsApp at any hour. Anything that needs a person is handed to your team with the full history.
Regulation & Residency
What a Saudi risk team asks first.
Where Eshal stands today, stated plainly.
Saudi PDPL
Data processing terms covering KSA data subjects under the Saudi PDPL, reviewed with your compliance team before go-live.
SAMA
Working towards SAMA alignment. Human approval gates on regulated financial actions are built in today.
On-premise & air-gapped
Many Saudi government deployments require on-premise AI. Eshal can run entirely inside your own environment, including air-gapped.
Full audit trail
Every interaction is logged, auditable and explainable.
ISO 27001 and SOC 2 Type II
Certified information security management and an independent SOC 2 Type II attestation, with the report shared under NDA.
Human-in-the-loop gates
Irreversible or regulated actions stop for human approval. You define exactly what the AI may and may not do.
FAQ
Saudi Arabia questions
KSA data residency is available for regulated deployments, and Eshal can also run on-premise or air-gapped inside your own environment. Tell us what your regulator requires and we will confirm the setup in writing.
Not yet. Eshal is working towards SAMA alignment. Today it provides human approval gates on regulated actions, a full audit trail on every action, ISO/IEC 27001:2022 certification and a SOC 2 Type II attestation.
Eshal works in Gulf Arabic rather than formal Modern Standard Arabic only, so customers can write the way they speak. Regulatory terms such as Iqama and Absher are handled in your instructions and knowledge base, and anything regulated can be set to wait for a person.
Gulf Arabic is primary for Saudi Arabia, with Egyptian Arabic and English available for expatriate customers. The language is detected from how the customer writes, not selected from a menu.