Every business has the same few questions arriving all day: can I book, where is my order, can I change it, what do I do now. An AI employee answers them in the customer's own language and then does the thing, in your calendar, your order system or your payments, so the conversation ends with the job done.
To show what that looks like, we followed one day of conversations around the world. The businesses and people below are illustrative, but every task is one Eshal handles today. Times are local.
The patient who didn't want to wait for the front desk to open
The clinic's reception opens at nine. Fatima has a two-minute window before the school run.
صباح الخير، أبي موعد تنظيف أسنان هالأسبوعGood morning, I'd like a teeth cleaning this week
صباح النور! عندنا الخميس ٤:٣٠ العصر أو السبت ١١:٠٠ الصبح. أيهم يناسبك؟Morning! We have Thursday 4:30 pm or Saturday 11:00 am. Which suits you?
She picks Thursday. The slot is booked in the clinic's calendar, a deposit link arrives in the same chat, and a reminder is set for Wednesday evening.
A birthday cake, ordered between meetings
Podéis hacer una tarta de chocolate para 12 personas para el sábado?Can you make a chocolate cake for 12 people for Saturday?
Claro! La recoges a las 11:00 o a las 17:00? Quieres un mensaje escrito en la tarta?Of course! Pick up at 11:00 or 17:00? Would you like a message written on it?
"Feliz 40, Carlos." The order goes into the bakery's system with the inscription, the customer pays in the chat, and the kitchen sees it on Friday's list.
"Where is my delivery?" and the question behind it
Waar is mijn pakket? Ik ben morgen niet thuis.Where is my parcel? I'm not home tomorrow.
Je pakket staat voor morgen gepland. Zal ik de bezorging naar vrijdag verzetten, of naar een afhaalpunt bij jou in de buurt?It's scheduled for tomorrow. Shall I move it to Friday, or to a pick-up point near you?
Friday it is. The carrier is updated, the tracking link reflects the change, and nobody at the depot has to take a phone call about it.
A parent's lunch-break enrolment question
Hi po! May slot pa ba sa Grade 1 para sa next school year?Hi! Is there still a Grade 1 slot for next school year?
Mayroon pa po! Gusto n'yo po bang mag-schedule ng campus visit? Available po kami sa Sabado, 10 AM.Yes there is! Would you like to schedule a campus visit? We're available Saturday at 10 AM.
The visit is booked, the admissions team gets the family's details in their CRM, and the parent receives the requirements checklist before they arrive.
The apartment that would have been gone by Monday
Da li je stan na Vračaru još slobodan? Mogu li da ga pogledam?Is the apartment in Vračar still available? Can I see it?
Jeste! Možete ga pogledati sutra u 18:00 ili u subotu u 12:00. Koji termin vam odgovara?It is! You can see it tomorrow at 18:00 or Saturday at 12:00. Which works for you?
The viewing goes into the agent's calendar with the buyer's budget and move-in date already noted. The agent walks in knowing who they're meeting.
A late arrival, and a request that needs a person
Mon vol arrive à 23h. Est-ce que je peux faire le check-in tard, et avoir une chambre plus calme ?My flight lands at 11 pm. Can I check in late, and get a quieter room?
Bien sûr, j'ai noté votre arrivée tardive. Pour la chambre, je transmets votre demande à la réception, qui vous confirme dans quelques minutes.Of course, I've noted your late arrival. For the room, I'm passing your request to reception, who will confirm in a few minutes.
Late check-in is within the rules, so it's done. A room change is the hotel's call, so it goes to the duty manager with the booking and the guest's message attached. They upgrade her. The guest never repeats herself.
A return, after the shop has closed
我上週買的耳機有雜音，可以退貨嗎？The headphones I bought last week crackle. Can I return them?
很抱歉造成困擾！您的訂單在七天退貨期內，我已為您建立退貨單，快遞明天會到府收件。Sorry about that! Your order is within the 7-day return window. I've created your return, and a courier will collect it tomorrow.
The order is checked against the return policy, the return is created, the pickup is booked and the refund is queued for when the item arrives.
The lost card that couldn't wait until morning
ضاعت بطاقتي، أبي أوقفها الحينI've lost my card, I need to stop it now
تم إيقاف البطاقة المنتهية بـ ٤٤١٢ فوراً. هل تبي نطلب لك بطاقة بديلة؟The card ending 4412 is blocked now. Would you like us to order a replacement?
After identity checks, the card is blocked in seconds. A replacement is ordered, and a note is left for the fraud team to review recent transactions when they start at eight. Anything that needs financial advice stays with a person.
What the eight conversations have in common
Different cities, industries and languages, but the same three beats every time:
- It understands the request, in the language and the words the customer actually used.
- It acts in your systems: the calendar, the order, the booking, the card. Answers alone rarely end a conversation.
- It knows where its job ends. In Paris and Riyadh, the parts that needed judgement went to a person, with everything they needed to pick up straight away.
That last beat is the one teams ask about most. You decide what runs on its own, what waits for a yes, and what is never allowed. The AI employee takes the repetitive part of the day; your people keep the parts that need them.
What's your 2:30 am conversation?Tell us the one request your team answers every day. We'll show you Eshal handling it, in your customers' language.
Frequently asked questions
- What does an AI employee do? It handles customer conversations on WhatsApp, web chat, voice and email, and completes the task inside the conversation, from bookings to returns.
- Which industries use one? Any business that answers the same requests every day: clinics, restaurants, retailers, logistics, schools, real estate, hotels and banks.
- Does it work beyond English? Yes. It replies in the customer's language, across 56+ languages.
- When does a person take over? Whenever a request is outside the limits you set. They get the full conversation and a summary.