Short answer
Eshal lets clinic patients book, move and cancel appointments on WhatsApp in Arabic or English, at any hour. It checks real availability, confirms the slot with the patient before anything is booked, and hands clinical questions to your staff with the patient's details already collected.
How a booking works
- The patient writes on WhatsApp, in Arabic, English or the language they prefer, for example "I need a dermatology appointment next week".
- Eshal asks only what it needs: service or doctor, preferred day and time, name and phone number.
- It checks your calendar and offers open slots. It never offers a time that is already taken.
- It confirms before booking. The patient sees the doctor, date and time and replies yes before the appointment is created.
- Moves and cancellations work the same way: the patient asks, Eshal finds the booking, offers new slots or confirms the cancellation, and updates your calendar.
Out of hours and languages
Many patients message clinics in the evening and at weekends, when reception is closed. Eshal replies straight away, books the appointment if a slot is available, and leaves anything that needs a person ready for your team when the clinic opens.
Patients in the Gulf write in Gulf Arabic, English, Hindi, Urdu, Tagalog and more, often mixing languages in one message. Eshal answers in the patient's language, in 56+ languages, from the same setup.
What stays with your staff
- Clinical questions: symptoms, medication and results go to your medical team. Eshal does not give clinical advice.
- Anything outside your rules: requests you have not set up are handed over with the patient's name, request and details, so staff do not have to ask again.
Patient data
Conversation data is stored in Microsoft Azure UAE North. Eshal is certified to ISO/IEC 27001:2022, has a SOC 2 Type II report, and never uses patient data to train AI models. Every conversation and booking action is kept in an audit trail you can export.
Setup
Eshal is a Meta WhatsApp Tech Provider and connects to the official WhatsApp Business Platform. A clinic can typically be live in one day: connect WhatsApp and your booking calendar, set your services, doctors and opening hours, and test the conversation before patients see it.