Connect Eshal to Salesforce in minutes.
Eshal reads and writes Salesforce records in real time. Every conversation enriches your CRM - automatically.
What the Salesforce integration does
Pull contact and account records
Live lookups during an active conversation - no cached data.
Log every interaction as Activity
Each conversation becomes a Task with the full transcript and intent tags.
Update Opportunity stages
Move deals based on chat signals (intent to buy, objection resolved, etc.).
Trigger Salesforce Flows
Kick off declarative automations on escalation or specific intents.
Three steps. Under 15 minutes.
OAuth, map, deploy. No custom engineering, no migrations.
Connect
Authenticate via Salesforce OAuth 2.0. A Salesforce admin approves the connection once.
Map objects
Pick which objects to sync: Contacts, Leads, Opportunities, Cases, plus custom objects.
Go live
Flip the toggle. Your agents read and write Salesforce data in real time from day one.
What teams build with this integration
Qualify leads over chat
Score and route new leads directly into the correct pipeline stage.
Auto-create Cases from issues
Create Cases when a customer reports a problem, with the transcript attached.
Full history on handoff
Agents see the complete Salesforce picture when they pick up a live chat.
Your Salesforce credentials, sovereign in UAE.
Every byte between Eshal and Salesforce is encrypted end-to-end, audited, and stored in our Abu Dhabi region.
Encrypted in transit
TLS 1.3 for every request to Salesforce's API. No exceptions.
Credential vault
OAuth tokens encrypted at rest with per-tenant keys. Never logged.
UAE-region hosted
Data residency in Abu Dhabi. G42/Core42 sovereign cloud.
Audit trail
Every Salesforce write is logged with actor, payload, and timestamp.
Common questions about Salesforce + Eshal
Commonly paired with Salesforce
One concierge. Forty-plus integrations.
Eshal wires into every tool your revenue, support, and ops teams already use.