Connect Eshal to Zendesk in minutes.
Eshal handles the first 86% of queries. When it escalates, the Zendesk agent gets the full conversation, intent tags, and customer history.
What the Zendesk integration does
Automatic ticket creation with AI summary
Only escalated conversations become tickets - and they come with context.
Full conversation context on handoff
Agent sees the transcript, intent tags, and customer history.
Macro-like reply suggestions
AI suggests responses to the agent, trained on your tone.
CSAT sync back to Zendesk
Post-chat CSAT lands in Zendesk reporting.
Three steps. Under 15 minutes.
OAuth, map, deploy. No custom engineering, no migrations.
Connect
Authenticate your Zendesk account via OAuth 2.0. Takes under 60 seconds.
Map fields
Choose which ticket fields, tags, and macros Eshal can read and write.
Go live
Flip the toggle. AI triage starts deflecting tier-1 queries immediately.
What teams build with this integration
Deflect tier-1 queries
Stop tier-1 ever becoming a ticket.
Pass complex issues cleanly
Full context hands over to Zendesk with zero copy-paste.
Auto-tag by intent
Routing and SLAs improve automatically.
Your Zendesk credentials, sovereign in UAE.
Every byte between Eshal and Zendesk is encrypted end-to-end, audited, and stored in our Abu Dhabi region.
Encrypted in transit
TLS 1.3 for every request to Zendesk's API. No exceptions.
Credential vault
OAuth tokens encrypted at rest with per-tenant keys. Never logged.
UAE-region hosted
Data residency in Abu Dhabi. G42/Core42 sovereign cloud.
Audit trail
Every Zendesk write is logged with actor, payload, and timestamp.
Common questions about Zendesk + Eshal
Commonly paired with Zendesk
One concierge. Forty-plus integrations.
Eshal wires into every tool your revenue, support, and ops teams already use.