WhatsApp Business API Integration

Connect Eshal to WhatsApp in minutes.

Deploy an AI concierge on WhatsApp Business API. Template messages, 24/7 Arabic support, session billing - all managed from one dashboard.

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Capabilities

What the WhatsApp integration does

Native Arabic and English

First-class Gulf, Levantine, and Egyptian Arabic dialect support alongside English.

Template message management

Create, submit, and track Meta template approvals directly from Eshal.

Session and notification billing

Per-message and per-session billing surfaced in real time.

Live handoff to human agents

Seamless escalation to your live agents when the AI needs to step aside.

Setup

Three steps. Under 15 minutes.

OAuth, map, deploy. No custom engineering, no migrations.

Connect

Authenticate your Meta Business Account. We guide verification and template approval.

Approve templates

Submit and track WhatsApp template approvals inside Eshal.

Go live

Flip the toggle. Your AI concierge starts replying in Arabic and English instantly.

Use cases

What teams build with this integration

Notifications

Proactive order updates

Push shipping and delivery updates automatically, not reactively.

80%

Of shipping updates delivered before customers ask

Verification

KYC verification over WhatsApp

Run identity verification flows inside the chat, not via SMS OTP.

<2min

Average KYC completion time in-chat

Arabic support

Arabic support at 40% the cost of voice

Offload most Arabic-language support traffic from phone queues.

-60%

Contact-centre cost per resolved conversation

Security

Your WhatsApp credentials, sovereign in UAE.

Every byte between Eshal and WhatsApp is encrypted end-to-end, audited, and stored in our Abu Dhabi region.

Encrypted in transit

TLS 1.3 for every request to WhatsApp's API. No exceptions.

Credential vault

OAuth tokens encrypted at rest with per-tenant keys. Never logged.

UAE-region hosted

Data residency in Abu Dhabi. G42/Core42 sovereign cloud.

Audit trail

Every WhatsApp write is logged with actor, payload, and timestamp.

WhatsApp FAQ

Common questions about WhatsApp + Eshal

Do I need a Meta Business Account to use this?

Yes - Eshal connects to the official WhatsApp Business API via your Meta Business Account. We guide you through the verification and template approval process.

Can Eshal handle both inbound and outbound WhatsApp messages?

Yes. Eshal manages inbound conversations and can trigger outbound notifications (approved templates) based on events from your connected systems.

Which Arabic dialects are supported?

Gulf, Levantine, Egyptian, and Modern Standard Arabic. Dialect is auto-detected per conversation.

How is this priced?

WhatsApp session and template charges pass through from Meta at cost. Eshal only adds its standard per-resolution charge - no WhatsApp markup.

Can human agents take over a conversation?

Yes - agents can take over any active conversation from the Eshal Inbox, and the AI will resume when handed back.

Related integrations

Commonly paired with WhatsApp

More connections

One concierge. Forty-plus integrations.

Eshal wires into every tool your revenue, support, and ops teams already use.