SAP Integration

Connect Eshal to SAP in minutes.

Connect Eshal to S/4HANA or SAP Commerce Cloud. Customers get order status, invoice lookups, and delivery tracking - in Arabic or English.

Capabilities

What the SAP integration does

S/4HANA order and delivery status

Via OData - no middleware required.

Invoice status via OData API

Read-only access to customer-scoped invoice data.

Customer master data lookups

Business Partner records accessible during conversations.

Trigger SAP workflow events

Kick off IDocs or BAPI events on conversation intent.

Setup

Three steps. Under 15 minutes.

OAuth, map, deploy. No custom engineering, no migrations.

01

Connect

Connect to S/4HANA Cloud, S/4HANA on-prem (via SAP Gateway), or Commerce Cloud.

02

Authorise

OAuth or SAP Principal Propagation. Credentials never leave our UAE-region vault.

03

Go live

Flip the toggle. Arabic and English customer queries hit SAP in real time.

Use cases

What teams build with this integration

B2B self-service

Order queries without SAP login

Resolve B2B order queries in chat.

24/7
B2B order-status self-service in Arabic and English
Invoicing

Arabic invoice status for B2B

Arabic-speaking buyers get live invoice status.

0ms
Middleware hop - direct OData calls
Workflows

Trigger fulfilment exceptions

Customer-reported issues feed straight into SAP workflows.

100%
Of invoice queries resolved without agent help
Security

Your SAP credentials, sovereign in UAE.

Every byte between Eshal and SAP is encrypted end-to-end, audited, and stored in our Abu Dhabi region.

Encrypted in transit

TLS 1.3 for every request to SAP's API. No exceptions.

Credential vault

OAuth tokens encrypted at rest with per-tenant keys. Never logged.

UAE-region hosted

Data residency in Abu Dhabi. G42/Core42 sovereign cloud.

Audit trail

Every SAP write is logged with actor, payload, and timestamp.

SAP FAQ

Common questions about SAP + Eshal

S/4HANA Cloud, S/4HANA on-prem (via SAP Gateway), and SAP Commerce Cloud.
Certification is in progress. The integration uses standard OData and SOAP endpoints.
OAuth or SAP Principal Propagation. Credentials never leave our encrypted vault.
Yes - via SAP Cloud Connector or an authenticated reverse-proxy pattern.
Any region SAP supports. Eshal handles 45+ languages on top.

Start your SAP integration today

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