Short answer
Eshal is an AI agent that books, moves and cancels appointments on WhatsApp in Arabic, including Gulf, Levantine and Egyptian dialects, and in English. It checks real availability in your calendar, confirms every change with the customer before making it, and hands anything outside your rules to your team with the details already collected.
Booking, moving and cancelling, not only answering
Many chatbots can answer "What are your opening hours?" Fewer can finish the task. Eshal completes all three appointment actions in the conversation:
- Book: asks for the service, preferred day and time and the customer's details, offers open slots and creates the booking.
- Move: finds the existing booking, offers new slots and updates the calendar.
- Cancel: finds the booking, confirms which one, and cancels it so the slot is free for someone else.
It only offers times that are actually free, so customers are not given a slot that turns out to be taken.
Arabic as customers actually write it
Customers in the Gulf rarely write formal Arabic on WhatsApp. They write in their own dialect, mix Arabic and English in one message, and use Latin letters for Arabic words. A message like "أبغى أغير موعدي to Sunday" is normal.
Eshal understands Gulf, Levantine and Egyptian Arabic, and replies in the customer's language. The same setup serves English and 56+ other languages, so you do not build a separate flow for each one.
Confirmed before anything changes
Where it is used
Any business that takes appointments on WhatsApp: clinics, salons and spas, car service centres, property viewings, training centres and government service counters. You set your services, staff, opening hours and rules, and Eshal follows them.
What to test before you choose
- Send a booking request in Gulf Arabic mixed with English. Does it understand and reply in Arabic?
- Ask for a time that is already taken. Does it offer real alternatives?
- Move an existing booking. Does the old slot become free?
- Cancel a booking. Does it ask you to confirm which one first?
- Ask something it is not set up for. Does a person receive your request with your details, or do you have to start again?
Eshal is a Meta WhatsApp Tech Provider, stores conversation data in Microsoft Azure UAE North, is certified to ISO/IEC 27001:2022 and has a SOC 2 Type II report. Setup typically takes one day.